Car Rental Policy
1. Scope of Application
This policy applies to customers booking car rental services through the website sanhatickets.com provided by SANHA TRAVEL AND TRADING SERVICES COMPANY LIMITED or supported in connecting with service providers.
2. Car Booking Process
Customers complete the car booking process through the following steps:
1. Select the vehicle type or car rental service suitable for your needs.
2. Provide information regarding the date of use, time, pick-up/drop-off locations, itinerary, and number of passengers.
3. Check service details, service coverage, duration of use, and rental prices.
4. Confirm the booking request and make payment according to instructions.
5. Wait for confirmation from SANHA or the service provider.
6. Receive confirmation details, contact information, and service instructions.
A car booking order is only considered successfully confirmed after completing the confirmation step according to the applicable process for the corresponding service.
3. Rental Rates and Additional Expenses
Deposit Policy: Car rental services do not require 100% advance payment; customers only need to pay a deposit according to each route regulations:
- Airport pick-up/drop-off route: Deposit 50,000 VND.
- Da Nang – Hue route: Deposit 200,000 VND.
- Remaining routes: Deposit 100,000 VND.
Payment of Remaining Balance: The remaining balance of the trip will be paid directly immediately after completing the itinerary.
Car rental rates are determined based on vehicle type, duration of use, itinerary, distance, pick-up/drop-off locations, and terms of each service.
Additional charges, if any, such as overtime fees, extra distance fees, itinerary changes, or other expenses, must be informed to customers according to the service terms.
Customers are advised to verify total costs and related conditions before confirming the booking.
4. Customer Responsibilities
Customers are responsible for:
- Providing accurate and complete booking information.
- Arriving on time at the confirmed location.
- Notifying SANHA promptly when there is a need to change the itinerary or booking details.
- Complying with safety regulations, vehicle rules, and reasonable instructions from the service provider.
- Paying the notified and validly confirmed fees according to the agreement.
5. Modifications and Cancellations
Customers may request to cancel car rental services at least 72 hours prior to the scheduled service time.
After the cancellation request is received and validly confirmed, refunds will be processed according to the policy of the corresponding service.
Cancellation requests sent within 72 hours before the service time may not be accepted or refunded depending on applicable conditions.
Any requests to change the date, time, pick-up/drop-off locations, or itinerary depend on the provider's capacity and may incur additional charges if applicable.
6. Incident Handling
If the vehicle arrives late, does not match the confirmed information, or experiences issues affecting service usage, please contact SANHA for support, verification, and coordination with the car supplier.
Service adjustments, replacements, or refunds will be considered based on actual circumstances, booking agreements, and legal regulations.
7. Contact Information
- Phone: 098 129 4567
- Email: lexuanhaikorean@gmail.com
- Website: https://sanhatickets.com
SANHA receives and assists with requests related to car rental services within the scope of its responsibilities.
