Payment Policy
Website: https://sanhatickets.com
1. Scope of Application
This policy applies to booking transactions for attraction tickets and car rental services made through the website sanhatickets.com provided or facilitated by SANHA TRAVEL AND TRADING SERVICES COMPANY LIMITED.
2. Payment Methods
Customers process payments according to the methods published or instructed by SANHA at the time of service booking.
Depending on each product, service, and transaction process, payment methods may include:
- Bank transfer based on the provided payment details.
- Online payment via integrated payment gateways or valid payment partners, if available.
- Other payment methods notified and accepted by SANHA for specific transactions.
3. Payment Process
Customers must carefully verify the recipient details, amount, and payment reference before making transactions. Customers proceed with payment through the following steps:
1. Select attraction tickets or car rental services on the website.
2. Check service booking details and the total payable value.
3. Select the provided payment method.
4. Complete payment according to instructions.
5. Verify transaction confirmation notices and order status.
An order is confirmed according to the applicable process for each service once the necessary conditions are met and the transaction is verified.
Submitting a service booking request or providing payment proof screenshots does not automatically mean that payment has been successfully recorded.
4. Payment Confirmation
After payment is recorded, SANHA will confirm the order and guide the customer on receiving tickets or using services according to the corresponding process.
If payment has been made but confirmation is not received, please contact SANHA and provide the order ID, transaction timestamp, and payment receipt for verification.
5. Payable Values and Fees
The total payable amount is determined by ticket rates or car rental prices, along with applicable fees notified at the time of transaction confirmation.
Additional charges, if any, must be communicated to customers according to service terms before customers confirm the fee.
Customers are advised to check the total payable amount before completing the transaction.
6. Handling Failed or Duplicate Transactions
In the event of a failed transaction where funds are deducted but the order is unconfirmed, or if duplicate payment is suspected, please contact SANHA for assistance. SANHA will coordinate to verify transaction status with payment processors or relevant banks when necessary. Transaction adjustments or refunds will be executed following verification and applicable regulations.
7. Refund Policy Related to Payment
Refunds are processed according to the cancellation and refund policies applicable to each service type and transaction verification results.
For successfully issued attraction tickets, refunds, cancellations, or changes follow the Ticket Booking Policy, unless there are other grounds for resolution per agreements or applicable laws.
For car rental services, refunds are considered according to the Car Rental Policy and published service termination and refund policies.
Refund processing time depends on the payment method, bank, or transaction processor.
8. Customer Responsibilities
Customers are responsible for providing accurate payment information, making full payments of notified amounts, and retaining transaction records for verification when needed.
Customers must not disclose bank account passwords, PINs, or transaction verification codes (OTP) to support staff.
9. Contact Information
SANHA TRAVEL AND TRADING SERVICES COMPANY LIMITED
- Tax Code: 0402356729
- Address: Group 3B, Nhon Tho 2 Village, Hoa Xuan Ward, Da Nang City
- Phone: 098 129 4567
- Email: lexuanhaikorean@gmail.com
- Website: https://sanhatickets.com
