Delivery, Return & Refund Policy

1. Service Delivery Methods 
SANHA provides or assists customers in booking attraction tickets and car rental services through the website sanhatickets.com. Depending on the type of service, the delivery methods are executed as follows: 
For attraction tickets: 
  - Customers select the ticket type and provide booking details on the website. 
  - Once the order is confirmed under applicable procedures and payment terms are fulfilled, customers receive e-tickets or pickup instructions via email, phone, or notified channels. 
  - Customers use tickets according to the date, time, location, and conditions specified on the ticket or confirmation details. 
For car rental services: 
  - Customers submit car booking requests with details on date/time, pick-up/drop-off locations, itinerary, and usage requirements. 
  - SANHA or the service provider verifies availability and confirms the booking details. 
  - Once the car booking is confirmed, customers receive the necessary information to use the service according to the agreed itinerary. 
Service fulfillment timelines depend on the product type, booking time, and provider conditions. 

2. Service Order Cancellation 
Customers may submit cancellation requests through SANHA’s contact channels. 
For attraction tickets: 
  - For successfully issued tickets, non-refundable, non-cancellable, and non-changeable terms apply under SANHA’s current policy. 
  - In cases of transaction errors, ticket issuance defects, or other issues not arising from customer changes in demand, SANHA will verify and handle the situation based on actual circumstances, supplier conditions, and legal regulations. 
For car rental services: 
  - Customers may request cancellation at least 72 hours prior to the scheduled service time. 
  - Once the cancellation request is received and validly confirmed, refunds will be processed according to the policy of the corresponding service. 
  - Cancellation requests submitted within 72 hours prior to the service time may not be accepted or refunded depending on applicable service terms. 

3. Service Termination or Suspension 
Service provision may be terminated or suspended in the following cases: 
  - The customer completes the use of the service. 
  - The customer requests cancellation and the request is accepted under applicable policies. 
  - The provider cannot fulfill the service due to sold-out tickets, operational schedule changes, or objective causes. 
  - Force majeure events occur or upon legal requests from competent authorities. 
  - Other cases as validly agreed between parties and regulated by law. 
When a service cannot be provided as confirmed, SANHA will coordinate notifications and consider appropriate solutions on a case-by-case basis. 

4. Refund Policy 
Refunds are evaluated based on service type, order status, payment status, reason for cancellation, and applicable conditions notified to customers. 
  - For successfully issued tickets, SANHA applies a non-refundable, non-cancellable, and non-changeable policy, unless otherwise handled per agreements or legal regulations. 
  - For car rental services, refunds are processed after cancellation requests are verified and validly confirmed under service policies. 
  - In cases where payment is successful but service is not provided due to faults within the provider’s scope of responsibility, SANHA will coordinate verification and resolve customer rights per agreements and legal regulations. 
The timeframe for refund processing to accounts may depend on payment methods and transaction processing entities. 

5. Refund Request Process 
Customers are kindly requested to follow these steps: 
1. Contact SANHA and provide the order ID or service booking information. 
​2. State the clear reason for the refund request and attach supporting documents if available. 
3. SANHA verifies the order status, payment status, and applicable conditions. 
4. SANHA notifies the processing result and guides next steps if the request is accepted. 
5. Refund is executed through appropriate methods subject to processing timelines of relevant entities. 

6. Request Intake Information 
SANHA TRAVEL AND TRADING SERVICES COMPANY LIMITED 
  - Tax Code: 0402356729 
  - Address: Group 3B, Nhon Tho 2 Village, Hoa Xuan Ward, Da Nang City 
  - Phone: 098 129 4567 
  - Email: lexuanhaikorean@gmail.com 
  - Website: https://sanhatickets.com 
SANHA receives and processes requests related to service delivery, termination, and refunds in accordance with published policies, valid mutual agreements, and current legal regulations.