Ticket Booking Policy
Website: https://sanhatickets.com
1. Scope of Application
This policy applies to customers who book admission tickets and other service tickets introduced on the website sanhatickets.com provided or facilitated by SANHA TRAVEL AND TRADING SERVICES COMPANY LIMITED.
2. Booking Process
Customers complete the booking process through the following steps:
1. Access the website sanhatickets.com and select the appropriate ticket type, attraction, or service.
2. Check ticket details, usage date, quantity, ticket price (service fee included), and applicable terms and conditions.
3. Provide full and accurate required information to make the booking.
4. Check order details and the total payable amount before confirming the booking.
5. Proceed with payment using the available payment methods on the website or as guided by SANHA staff.
6. Receive booking confirmation details and e-tickets or pickup instructions after the order is confirmed according to the specific service process.
3. Booking Confirmation
A booking order is considered complete only when confirmed according to the applicable process for the corresponding product or service.
Submitting a booking request or completing payment does not automatically guarantee that tickets have been successfully issued. Customers must verify their confirmation details, order status, and ticket usage instructions before departure.
In cases where tickets have not been confirmed or issued, SANHA will coordinate to verify and assist customers based on the actual status of the order.
4. Customer Responsibilities
Customers are responsible for:
- Providing accurate and complete booking information.
- Carefully checking ticket types, usage dates, quantities, prices (service fee included), and accompanying conditions before making payment.
- Paying the exact amount in accordance with the provided instructions.
- Verifying tickets upon receipt, including ticket codes, validity period, and presentation requirements.
- Complying with attraction regulations and ticket terms of use.
5. Modifications, Cancellations, and Refunds
For tickets that have been successfully issued, customers are not entitled to refunds, cancellations, or changes under SANHA's current policy.
Customers must carefully review ticket details, usage times, and related information before confirming the booking and proceeding with payment.
In the event of ticket issuance errors, payment made without receiving tickets, or information discrepancies caused by order processing, customers should contact SANHA for assistance and case-by-case resolution.
6. Customer Support
For any inquiries regarding ticket bookings, order confirmations, or ticket usage, please contact:
- Phone: 098 129 4567
- Email: lexuanhaikorean@gmail.com
- Website: https://sanhatickets.com
SANHA will receive inquiries and assist customers based on order status, supplier conditions, and applicable laws.
